Terms & Conditions for Smart QR and Smart QR Pro

General

• The purchase of Smart QR and/or Smart QR Pro (“Devices”) and data plan by Bayarlah merchants from Beez Fintech Sdn. Bhd. (“BFSB”).

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Eligibility

• Existing Merchant of Bayarlah.

• The Merchant that wants to purchase the Devices is required to apply and register as Bayarlah merchants.

 

Payment

• Payment for the Devices and/or data plan must be made through online payment or QR payment and collected by Beez Fintech Sdn. Bhd.

• Any cash payment that is paid to third parties will not be recognized by BFSB.

• After the payment of Devices and/or data plan paid by the Merchants, the Devices shall belonging to the Merchant.

• The Devices are not returnable upon acceptance and the collected payment is not refundable unless provided in this terms and conditions.

• Payment may only be refundable on the situations below:

• If Merchant is rejected or is unsuccessfully onboarded by BFSB; or

• If Devices are deemed defective after thorough investigation and approval from BFSB.

• Subject to the investigation findings of any defective Devices, approved refunds shall be scheduled on the 15th, 30th or 31st of such month. Eg: a refund request is made on the 5th of the month and the investigation is concluded on the 8th of the month, the payment of refund will be issued to the Merchant on the 15th of the same month.
   

Waiting period

• The Devices are subjected to preorder items.

• After the payment of the Devices paid by the Merchants, a minimum fourteen (14) days waiting period is applicable to Merchants for waiting BFSB to deliver the Devices to the Merchant.

 

Device Warranty

 

IMPORTANT: BY USING DEVICES BY BFSB, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF WARRANTY (“WARRANTY”) AS SET OUT BELOW.

 

• The warranty of the Devices provided by BFSB shall be thirteen (13) months (“Warranty Period”).

• The Warranty Period for the devices shall commence from the date of activation in the system.

• The warranty of the Devices are only applicable on the system and/or interior part of the Devices.

• Upon receipt of the Devices that is covered during the Warranty Period by BFSB, BFSB shall:

  • Send the Devices for inspection and replace the parts to fulfill its functional requirements; or

  • Replace the Devices with a replacement product of the same model or product that has the same or substantially similar features as the original product (“Replacement Devices”). If the Replacement Devices has additional features that is an improvement of the original Devices, the Merchant shall reimburse BFSB for the additional cost of the Replacement Devices.

  • The shipping costs for repaired or Replacement Devices under the Warranty Period, including inbound and outbound shipments shall be borne by BFSB for the first shipment only.

  • Any subsequent shipping costs including but not limited to the cost of delivery of the repaired Devices or Replacement Devices by BFSB shall be borne by the Merchants.

  • Devices that have been repaired or replaced by Replacement Devices shall be delivered by BFSB.

• All Warranty claims shall be processed within 7 working days from the date of receipt of a report. However, subsequent replacement with a new device or repair shall operate on a first-come-first-serve basis and is subject to the availability of parts and technical evaluation. 

• BFSB shall not be liable for any damages including but not limited to loss of use, loss of revenue, loss of actual or anticipated profits, loss of business, loss of opportunity during the ineffective use of the Devices and reparation.

• This Warranty does not cover any of the followings:

  • Any damages, dents, defacement, scratches, stains, or marks however caused external of the Devices;

  • Any damages, defects, malfunctions or non-functioning to or in the Devices howsoever arising from, caused by or incidental to any external cause (including accidents, fire, lighting and Act of God or any other such like matters);

  • Any damages and failures arising from any abuse and/or negligence by Merchants or third parties; and

  • Any damages and failures arising from the services (including but not limited to any modification, disassembling or repair) in relation to the Devices given by any third-party provider and not BFSB.

  • Upon occurrence of any of the following events, BFSB at its sole discretion, immediately terminate the Warranty and treat the Warranty as null and void. Upon such termination, BFSB will no longer be liable or responsible to carry out any reparation or replacement of the Devices even if it is still within the Warranty Period.

• BFSB will not be responsible for replacing the Devices or any part thereof that is lost, stolen, or damaged.

 

Minimum Period of Service(s) and Early Termination of the Device and Data Plan

• The minimum commitment period for the data plan of the Devices will be one (1) year (“Minimum Subscription Period”).

• Merchant needs to renew the data plan annually and pay the annual subscription fees determined by BFSB. The current annual subscription fees is RM96.00.

• Merchant shall renew the data plan before the expiry of the Minimum Subscription Period in order to continue to enjoy the service. Failure of the Merchant to renew the data plan before the expiry of the Minimum Subscription Period would cause the data plan to be terminated after the expiry of the Minimum Subscription Period.

• Extra charges need to be paid by Merchant if the data plan is used for other purposes not related to the services and/or businesses registered with BFSB.

• The Devices must subscribe to the data plan provided by BFSB, if Merchant reject/refuse to subscribe to the data plan, the Devices cannot be functioning.

• Any early termination of the services from the Merchant, the Devices is not refundable and not returnable.
   

Additional Features & Requirements
 

• The Devices are provided for the Merchant’s business purposes only and not to be resell or transfer to any third party.

• The Devices can only be used/function through the Bayarlah platform.

• The data plan (Sim cards) cannot be used for other purposes.

• BFSB do not recommend Merchant use other data plan (sim cards), because it may cause technical problems/ failures of troubleshooting of the Devices.

• BFSB has the right to suspend, disconnect or terminate the data plan service if the Merchant does not meet the agreed-upon obligations.

• All Merchants are subjected to the BFSB’s Bayarlah QR Payment Services Terms & Conditions, Privacy Policy and any other terms and conditions that BFSB might imposed for its Merchants including any subsequent revision, amendment, or improvement deemed necessary by BFSB.