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  • What is bayarlah?
    bayarlah is a merchant acquiring platform which allows merchants to accept various e-wallet on a single QR Code Payment System. bayarlah also helps to promote and encourange everyone to develop a cashless society in Malaysia.
  • What are the benefits of using bayarlah?
    The benefits include: Increased Security Complimentary Business Management System Complimentary Outlet Management and Integration System Unique Shift Management System Representation on Transaction Disputes Fast and Immediate Problem Solving Universal Receiver
  • Can I transfer money to other apps via Bayarlah?
    bayarlah cannot transfer money from one e-wallet to another. It can only make payment through bayarlah QR code.
  • How many types of e-wallet can bayarlah accept?
    bayarlah accepts payment from more than 30 banks and e-wallets.
  • Is there any requirement to be a bayarlah merchant?
    Any merchant can apply for bayarlah services. Please contact our hotline to speak to our sales team.
  • Do we need to renew the bayarlah application?
    No, the application lasts for a lifetime.
  • Where can I download the bayarlah Apps?
    bayarlah Apps now can be downloaded on Apps Store, Play Store and Huawei Apps Store.
  • Why can’t I receive the voice broadcast notification from my bayarlah apps?
    Please make sure the app downloaded is the latest version, the app is switched on and the volume is set to on.
  • How do I report suspicious or fraudulent activities?
    You may directly contact our customer service if you notice suspicious or fradulent transaction activities.
  • How to reset the password?
    You may contact customer service to reset the password.
  • Can I use bayarlah app to make payment?
    No. bayarlah app is not an e-wallet. It is a payment gateway, only to accept payment.
  • How can merchants access the bayarlah Merchant App?
    Merchants have to sign up with bayarlah and log in to the account after the application has been approved.
  • Are the merchant details safe from others?
    bayarlah will not disclose any information except to the related government authorities or third parties where required by law and/or for legal purposes.
  • When will the merchants get the bayarlah QR?
    Merchants will get bayarlah QR on the spot from our sales team once registration is completed.
  • Why didn’t I receive payments on the expected date?
    Please contact customer service to check on payment issues.
  • Can I get a new standee if the current QR standee is lost or damaged?
    Please call our customer service to request for a new one. (only applicable to active merchants)
  • How regularly will the Merchants Reward be held?
    Please check our FB or Instagram page for any updates on campaigns and rewards.
  • Where can I read the terms & conditions for Merchant Rewards?
    Please visit the bayarlah website or FB & Instagram page.
  • What to do if merchants want to make changes to their business application?
    Please contact our customer services for any changes in business application.
  • Can I use the bayarlah devices in more than 1 outlet?
    Yes, you can apply for more than 1 outlet.
  • Does bayarlah charge any setup fees?
    Zero setup fees required.
  • How do I check my transaction records?
    The transaction records can be viewed through the bayarlah App or web portal.
  • How long before I receive my money?
    The money will be transferred into the provided bank account in (T+1) working days.
  • How secure is the payment gateway?
    Our payment gateway is tested and complied to the industry standard with approval from Bank Negara Malaysia (BNM).
  • How far back can transactions details be retrieved?
    Records are available and ready to download from the web portal for up to 2 years. For transaction records more than 2 years, please contact our Customer Service.
  • Can I download the transaction details?
    Yes, via our website, Options for daily, weekly, or monthly transactions can be obtained.
  • How do I contact Customer Support?
    Customer Service **Monday – Friday – (8am-7pm) General line : 03-8408 2098 Whatsapp : 010-227 8488 Social Page : Facebook – Bayarlah Instagram – bayarlah.my Youtube – Bayarlah Webpage (www.bayarlah.my) : Live chat
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