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What is bayarlah?bayarlah is a merchant acquiring platform which allows merchants to accept various e-wallet on a single QR Code Payment System. bayarlah also helps to promote and encourange everyone to develop a cashless society in Malaysia.
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What are the benefits of using bayarlah?The benefits include: Increased Security Complimentary Business Management System Complimentary Outlet Management and Integration System Unique Shift Management System Representation on Transaction Disputes Fast and Immediate Problem Solving Universal Receiver
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Can I transfer money to other apps via Bayarlah?bayarlah cannot transfer money from one e-wallet to another. It can only make payment through bayarlah QR code.
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How many types of e-wallet can bayarlah accept?bayarlah accepts payment from more than 20 banks and e-wallets.
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Is there any requirement to be a bayarlah merchant?Any merchant can apply for bayarlah services. Please contact our hotline to speak to our sales team.
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Do we need to renew the bayarlah application?No, the application lasts for a lifetime.
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Where can I download the bayarlah Apps?bayarlah Apps now can be downloaded on Apps Store, Play Store and Huawei Apps Store.
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Why can’t I receive the voice broadcast notification from my bayarlah apps?Please make sure the app downloaded is the latest version, the app is switched on and the volume is set to on.
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How do I report suspicious or fraudulent activities?You may directly contact our customer service if you notice suspicious or fradulent transaction activities.
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How to reset the password?You may contact customer service to reset the password.
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Can I use bayarlah app to make payment?No. bayarlah app is not an e-wallet. It is a payment gateway, only to accept payment.
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How can merchants access the bayarlah Merchant App?Merchants have to sign up with bayarlah and log in to the account after the application has been approved.
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Are the merchant details safe from others?bayarlah will not disclose any information except to the related government authorities or third parties where required by law and/or for legal purposes.
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When will the merchants get the bayarlah QR?Merchants will get bayarlah QR on the spot from our sales team once registration is completed.
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Why didn’t I receive payments on the expected date?Please contact customer service to check on payment issues.
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Can I get a new standee if the current QR standee is lost or damaged?Please call our customer service to request for a new one. (only applicable to active merchants)
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How regularly will the Merchants Reward be held?Please check our FB or Instagram page for any updates on campaigns and rewards.
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Where can I read the terms & conditions for Merchant Rewards?Please visit the bayarlah website or FB & Instagram page.
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What to do if merchants want to make changes to their business application?Please contact our customer services for any changes in business application.
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Can I use the bayarlah devices in more than 1 outlet?Yes, you can apply for more than 1 outlet.
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Does bayarlah charge any setup fees?Zero setup fees required.
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How do I check my transaction records?The transaction records can be viewed through the bayarlah App or web portal.
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How long before I receive my money?The money will be transferred into the provided bank account in (T+1) working days.
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How secure is the payment gateway?Our payment gateway is tested and complied to the industry standard with approval from Bank Negara Malaysia (BNM).
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How far back can transactions details be retrieved?Records are available and ready to download from the web portal for up to 2 years. For transaction records more than 2 years, please contact our Customer Service.
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Can I download the transaction details?Yes, via our website, Options for daily, weekly, or monthly transactions can be obtained.
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How do I contact Customer Support?Customer Service **Monday – Friday – (8am-7pm) General line : 03-8408 2098 Whatsapp : 010-227 8488 Social Page : Facebook – Bayarlah Instagram – bayarlah.my Youtube – Bayarlah Webpage (www.bayarlah.my) : Live chat
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